Resources

Free guides for small business websites and local search

Practical things you can do without hiring anyone. Short, specific guides for local business owners. Nothing gated, no email required, and no download that turns out to be a sales brochure.

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Checklist

Nine things to fix on a local business website this week

None of these need a developer or a budget. Most take under an hour.

  • Put your phone number in the header as a tappable link, not as plain text in an image or a footer.
  • Say which areas you cover, in words, on the homepage. “Middlesbrough, Stockton and Redcar” beats “the North East”.
  • Make the first line of your homepage say what you do and for whom. Not your company values.
  • Open your own site on a phone, on mobile data, and count the seconds. If it is over three, that is your priority.
  • Check every form actually delivers. Submit one yourself and confirm the email arrives — silent form failures are common and invisible.
  • Add your prices, or a price range, or at least a “from”. Refusing to indicate cost loses more enquiries than a high number does.
  • Replace stock photography of strangers with photographs of your actual work, premises or team.
  • Give every page a unique page title that includes the service and, where relevant, the place.
  • Check the copyright year in your footer. A stale year quietly signals an abandoned business.

Work through the full local SEO checklist

Guide

Getting a Google Business Profile right

The profile is usually worth more to a local business than the website, and it is free.

Choose the most specific category, list every service, keep hours and details identical to your website, and if customers do not visit you, hide the address and set service areas instead.

Read the full guide to Google Business Profile for service area businesses

Guide

Why local enquiries go quiet, and what to do about it

Most lost local work is not lost at the search stage. It is lost in the two days afterwards.

  • Respond faster than you think is necessary. For a lot of local services the first business to reply wins, almost regardless of price.
  • Send an immediate acknowledgement, even an automated one, that says when a person will be in touch. Silence gets read as “they are not interested”.
  • Confirm appointments in writing and send one reminder before the day. This is the cheapest reduction in no-shows available.
  • Follow up once with people who went quiet. Once. A short, useful message that stops the moment they reply or opt out.
  • Answer the boring questions publicly — hours, areas, rough costs, what happens on the first visit — so fewer people need to ask before they commit.
  • Track where enquiries actually come from. Most businesses are wrong about this, and it changes where the next pound is spent.

Explainer

What AI can and cannot sensibly do for a local business

A short, unexcited assessment, written by people who sell this and still think most of it is oversold.

AI is good at answering the same factual question many times, at being there at eleven on a Sunday night and at turning an anonymous visitor into a real enquiry. It should not give professional advice, pretend to be human, or be bought because it sounds modern.

AI agents for local businesses, explainedWhat an AI receptionist is, and what it can actually do

Next step

Worked through the list and still not getting enquiries?

That usually means the problem is somewhere the checklist cannot see. The free audit will find it.